Are you the
Licensed Maid Agency?
Yes, we are a Licensed
Maid Agency. We are proud to be one of the first agencies to
receive the Cast CASE Trust Certification - An Excellent
Service Standard Endorsed by CASE.
What are the approved source countries for maids to work
in Singapore?
The countries are: Malaysia, Philippines, Indonesia,
Thailand, Myanmar, Sri Lanka, India and Bangladesh.
Where our maids are from?
Indonesian- all around from Java
Filipino-
all around from Philippines.
Is the maids trained?
Yes,
Indonesian- at least 1 month in Jakarta
Filipino-
at least 2 weeks in Philippine.
Who bears the
responsibility for medical expenses of the maid?
As an Employer, you are liable to pay full cost of the
medical expense, including hospitalization. So it is
better to have insurance coverage for hospitalization
expenses for your maid.
So, it is advisable to include optional comprehensive
insurance in your package.
Is the
insurance inclusive in the package?
No, our
package does not cover general insurance.
but, we
provide optional comprehensive insurance coverage and
benefits at only $160 for your maid
$100,000/- Domestic Helper Liability
$40,000/- Death Insurance
$40,000/- Permanent disablement
$5,000/- Hospital & surgical expenses (Govt. “C”
Class)
$300/- Temporary helper expenses (Hospital > 14
days)
$250/- Termination expenses upon certified unfit
to work
$100/- Followed up medical expenses (after
discharge)
$30/- /day wages & levy reimbursement up to
maximum of 30 days
- Unlimited repatriation cost (death & permanent
disablement only)
Is the
banker of guarantee inclusive in the package?
We will arrange a $5000 banker guarantee from insurance
company so that the employer does not need to come out a
$5000 deposit to the government. But, the customer has
to pay $5000 to the insurance company if the maid has
run away and could not be found. Nevertheless, customer
can opt for waiver of $5000 banker guarantee protection.
What is the minimum income criterion
in order to qualify for a maid?
Minimum $30,000 per annum, husband and wife can be
combined.
What documents are needed for a first-time employer?
There are 2 types of employers: Local and Expatriate.
A local employer needs to provide following details to
process the maids work permit application:
1. Identity Card (as well as those of members of employer
household);
2. Proof of income in the form of:
Notice of Assessment (and that of the spouse if applicable);
or employer authority to the Ministry of Manpower to verify employer income (and employer spouse's if applicable) with the Internal Revenue Authority;
or if he has recently returned after an extended absence, a letter by an officer of the company he is attached to showing:
Employer's position in the company
Employer's monthly income
The date employment commences
If Notice of Assessment is not available and the
Employer has not paid income tax in the current or
previous year,
employer's income tax assessment if he was working abroad;
and a statement from CPF showing employer's contribution
for the last 3 months, if applicable
An expatriate employer needs to provide following
details to process the maids work permit application:
Passport Copy- of self and members of the family;
Employment pass and dependent pass of family members living with employer
One of the following:
Why the agency fees differences in agency fee?
Due to the intense competition by numerous agencies in Singapore, there may be some agencies offering ‘incredible packages’ to the extent of an S$88 or even S$0 Agency Fee! Employers should be extra wary of such cheap packages, as the trade-off being a very high likelihood of getting very poor services. The average cost of bringing in a maid from Indonesia or the Philippines ranges from S$800 to S$1,200. Using common sense, someone has to pay for the difference between the agency fee (e.g. S$88) and agency cost (e.g. S$1,000) - usually it is the poor maid who will have to work extra months without pay! There are many other ways an unethical but ‘resourceful’ agency can use to entice employers. Employers should always ‘read and understand the fine print’ in the contract, especially so when getting ‘cheap packages’
